Frequently Asked Questions
Everything you need to know about our luxury gourmet hampers.
Do I need to be home to receive my hamper delivery?
Most of our hampers include alcohol and require a signature from someone over 18. If no one is home, the courier will leave a calling card for redelivery or collection at a local point.
Can I customize the contents of a gift basket?
To ensure the highest quality and fastest dispatch, our hampers are pre-curated. However, you can add a personalized gift message to every order at no additional cost.
How do you ensure the food stays fresh during transit?
We use premium, shelf-stable gourmet products and professional packaging techniques. For items requiring refrigeration, we utilize specialized insulated liners and ice packs to maintain optimal temperatures.
What is your return policy for food items?
Due to health and safety regulations, we cannot accept returns on food or beverage items. If your hamper arrives damaged, please contact our support team within 48 hours for a replacement or refund.
Do you offer bulk discounts for corporate gifting?
Yes, we specialize in corporate orders. We offer tiered volume discounts and custom branding options for orders of 10 hampers or more. Please contact our corporate concierge team for a quote.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for secure and convenient checkout.